Refund policy
Kia ora, at Nice Nutrition, we want you to love every order, let us know if something isn't right.
Returns
Due to food safety and hygiene requirements, we are unable to accept returns or exchanges on opened or used food and supplement products.
If your product arrives damaged, is faulty, or you've received the wrong item, please contact us within 7 days of receiving your order.
To assist with your claim, please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Change of Mind
Due to the nature of our products and food safety requirements, we are unable to accept returns or exchanges for change of mind. Please choose carefully before completing your purchase.
Refunds
Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is due to our error or a faulty product.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item is faulty or damaged.
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The incorrect item was sent.
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The return is due to an error made by Nice Nutrition.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Contact Us
If you have any questions about your order or need to arrange a return, please get in touch via our Contact Us page or email our customer support team. We'll do our best to help.