Shipping policy
Ngā mihi nui! Thank you for shopping with Nice Nutrition! We're committed to getting your order to you as quickly and safely as possible.
Processing Your Order
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been packed and dispatched, you'll receive a shipping confirmation email with your NZ Post tracking number so you can follow your parcel's journey.
Shipping Within New Zealand
We ship all New Zealand orders with NZ Post tracking.
Estimated delivery times are:
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North Island: 1–3 business days
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South Island: 2–4 business days
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Rural addresses: Please allow an additional 1–3 business days.
Delivery timeframes are estimates only and may vary during busy periods, public holidays, or due to events outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address.
From time to time, we may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.
Incorrect Shipping Information
Please ensure your delivery address is correct before placing your order.
If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply to resend your order.
Delayed or Lost Parcels
While we work closely with NZ Post to ensure timely delivery, occasional delays can occur.
If your parcel hasn't arrived within a reasonable timeframe, please contact us and we'll work with NZ Post to investigate and help resolve the issue.
International Shipping
If international shipping is available, delivery times and shipping costs will be calculated at checkout. Customers are responsible for any customs duties, taxes, or import charges that may apply in their destination country.
Contact Us
If you have any questions about your order or shipping, please get in touch via our Contact Us page or email at info@nicenutrition.co.nz